In identity management, on boarding is the addition of new employees in the organisation. This includes inducting the new employee to the tactics, strategies and work environment of the organisation. This creates a two-way approach for facilitating the work culture of the new organisation. The term is also used in consonance of an employee changing roles within the organisation.
Identity and Access Management provides an ideal framework for designing, implementing and optimizing complex processes like on boarding. There is much more to just simple joining of the employees. New hires are often frustrated because manual operations may become futile and unproductive. IAM offers a cut above the complexity and provides automation to provisioning tasks and resources. It helps to assure new individuals have what they need to make their journey in the new organization comfortable in their roles and be productive right from the start. The quicker and efficient the on boarding process, the faster the employee can focus on learning new skills necessary to do the job.
Processes involved are:
- Documentation of the process (end to end) and reviewing the hand-offs amongst the stakeholders.
- Identifying the process bottlenecks
- Defining Objective metrics and goals
- Identifying integration with key systems and applications.
This process is just the contrast of the on-boarding process, wherein an identity or employee is removed from an organisation. This may also be used for restriction of access rights when an employee changes a department within the organisation.
System administrators and provisioning systems have to get notified in a timely manner with the HR by the side. This may tend to deviate a bit from the SLAs (Service Level Agreements) and may lag the whole process henceforth. A three pronged approach can be used to reduce this problem:
- Raising a red flag when an account seems to be inactive within the organisation. Necessary information must pass from the concerned department and has to be documented.
- There must a common platform where users and managers can make changes in their sub-ordinates, changes and/or exits.
- Then managers, have to notify the administration and provisioning team in a timely manner.
This would enhance the communication within an organisation and prove vital at the time of exits, where accounts could stay active for an unwarranted time and hence, lead to loss of data and identity. It may even pose a security threat to the organisation. The process has to be complied with.